Conflicts are part of any workplace. The key to solving them is knowing how to properly handle the situation. It is easier said than done because not everyone is gifted with the skills to be a referee.
Employment mediation services are available and offered by various law firms. Having someone to serve as a referee would be helpful. But as a boss, you should also have a knowledge of how to handle such things. Littleton Alternative Dispute Resolution, Inc. shares some tips on how to do this.
The usual root of most conflicts is miscommunication. One of the most effective ways to solve them is through proper communication. Be fair and learn about both sides of the story. Be objective and diplomatic in giving your opinions and assessment. You need to be neutral as much as possible so as to not aggravate the situation.
Focus on the problem and find a solution
Nip the problem in the very bud. Focus on the situation and not on the people involved. Finding a band-aid solution can be tempting, but solving the problem at its core is a more effective approach.
Be a firm decision maker
As the head, you have the right to exercise your power over various situations. Conflict mediation is one of them. Make a firm decision on how the situation should be handled and execute it properly. Stand your ground to show your people that you are in control.
Improve employee relations
Avoid conflicts before they start by improving employee relations. This can be done through social meetings, team building activities, and by simply giving them some space to bond and get to know each other beyond the demands of the office.
Mediation is not an easy thing. That is why lawyers are present to help with the problem. But having basic knowledge on how to handle such conflicts can keep the problem from worsening. Work with a trusted lawyer or mediator to keep things under control.